Shipping policy

At BambooChopsticks.store, we believe online shopping should feel clear, calm, and reliable. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

By placing an order with us, you agree to the terms below.

Order Processing

After your order is placed, we begin preparing it for shipment as soon as possible.

Typical order processing time is 1 to 5 business days, excluding weekends and public holidays. Processing time may be longer during peak seasons, promotional periods, high order volume, or unexpected delays.

Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking information, when available.

Shipping Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order.

Your address should include:

Full recipient name.
Street address.
Apartment, unit, suite, or building number, if applicable.
City.
Province, state, or region.
Postal or ZIP code.
Country.
Correct phone number and email address.

BambooChopsticks.store is not responsible for orders delayed, returned, lost, or delivered incorrectly because of incomplete or inaccurate shipping information provided by the customer.

If you notice an address mistake after ordering, please contact us immediately at support@BambooChopsticks.store. We will do our best to help, but we cannot guarantee changes once an order has been processed or shipped.

Estimated Delivery Times

Estimated delivery times vary depending on destination, product availability, carrier service, and shipping conditions.

Delivery may be affected by:

Carrier delays.
Weather conditions.
Customs processing.
Public holidays.
High shipping volume.
Local delivery restrictions.
Incorrect or incomplete addresses.
Remote delivery areas.

Delivery estimates are not guaranteed unless specifically stated at checkout.

Shipping Confirmation and Tracking

When tracking is available, you will receive tracking details by email after your order ships.

Please allow some time for tracking updates to appear. In some cases, tracking may not update immediately even though the package is already in transit.

If your tracking number has not updated for several days, please contact us and we will help review the situation.

Multiple Shipments

Depending on product availability and fulfillment location, items in the same order may ship separately. If this happens, you may receive more than one tracking number.

Separate shipments do not necessarily mean something is missing. Your remaining items may still be on the way.

Lost or Delayed Packages

If your package appears delayed, please first check the tracking information and confirm that the shipping address is correct.

If your package has not arrived after the estimated delivery window, contact us at:

support@BambooChopsticks.store

Please include your order number and tracking number.

We will review the order and assist where possible. In some cases, we may need to wait for carrier updates or investigation results before offering a replacement or refund.

Marked as Delivered but Not Received

If tracking shows your order was delivered but you have not received it, please check:

Around your front door, mailbox, lobby, mailroom, reception, or parcel locker.
With household members, neighbors, building staff, or office reception.
Whether the carrier left a delivery notice.
Whether the address entered at checkout was correct.

If the package is still missing, contact us as soon as possible. We will help guide you through the next steps, but we cannot guarantee replacement or refund for packages confirmed as delivered to the address provided.

Damaged Packages

If your package arrives damaged, please take photos of:

The outer shipping package.
The product packaging.
The damaged item.
The shipping label, if visible.

We may offer a replacement, refund, partial refund, or other solution depending on the issue and available evidence.

International Shipping

If international shipping is available, orders may be subject to customs duties, taxes, import fees, or local charges depending on the destination country.

These fees are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may delay delivery, and BambooChopsticks.store is not responsible for delays caused by customs authorities or import procedures.

Refused, Unclaimed, or Returned Packages

If a package is refused, unclaimed, or returned due to an incorrect or incomplete address, the customer may be responsible for:

Original shipping charges.
Return shipping fees.
Reshipping fees.
Any carrier-related costs.

If the package is returned to us in acceptable condition, we may issue a refund for eligible items, excluding shipping and handling costs where applicable.

Shipping Restrictions

We reserve the right to limit shipping to certain regions, addresses, or locations. Some products may not be available for delivery to all destinations.

If we cannot ship to your address, we may cancel the order and issue a refund.